[{"data":1,"prerenderedAt":58},["ShallowReactive",2],{"page-acronyms-published":3},{"id":4,"documentId":5,"title":6,"slug":7,"description":8,"seoTitle":8,"seoDescription":8,"seoKeywords":8,"createdAt":9,"updatedAt":10,"publishedAt":11,"blocks":12},750,"elwlztm1jcmipgcbzuwvhoh4","Acronyms","acronyms",null,"2026-07-06T20:03:08.948Z","2026-07-08T16:30:01.806Z","2026-07-08T16:30:01.830Z",[13,27,44,51],{"id":14,"items":15,"__component":26},563,[16,20,24],{"id":17,"title":18,"link":19},1549,"The Voice","\u002Fvoice",{"id":21,"title":22,"link":23},1550,"Reference Library","\u002Freference-library",{"id":25,"title":6,"link":8},1551,"page.breadcrumb-nav",{"id":28,"navAnchor":8,"title":6,"content":29,"subheadText":8,"borderClass":30,"buttons":31,"blurb":32,"groups":38,"__component":43},610,"","border-bottom",[],[33],{"id":34,"header":35,"content":36,"__component":37},20,"Recent updates:","- **2\u002F3\u002F26:** Added “SLA” (service level agreement) entry.\n- **9\u002F29\u002F25:** Added “AER” (Auto Endorsed Renters) entry. \n- **8\u002F25\u002F25:** Added “PIF” can also act as an abbreviation for “paid in full.”\n- **8\u002F21\u002F25:** Added \"PCHQ\" (Progressive Corporate Headquarters) entry.\n- **8\u002F19\u002F25:** Added \"OLV\" (online video) and \"RTB\" (reason to believe) entries.","page.text-content-blurb-text",[39],{"id":40,"header":8,"content":29,"columns":41,"buttons":42},1068,[],[],"page.text-content",{"id":45,"navAnchor":8,"title":8,"content":46,"subheadText":8,"borderClass":47,"buttons":48,"blurb":49,"groups":50,"__component":43},609,"#### ESG\nenvironment, social, and governance\n\n#### ETB\nEarned Time Benefit\n\n#### ETF\nexchange-traded fund\n\n#### EVP\nemployee value proposition\n\n#### FAO\nForAgentsOnly.com\n\n#### FDL\nforeign driver's license\n\n#### FHS\nFor-Hire Specialty\n\n#### FHT\nFor-Hire Transportation\n\n#### FinERP\nFinancial Enterprise Resource Planning\n\n#### FSP\nFleet & Specialty Programs\n\n#### FTE\nfull-time equivalent or full-time employee\n\n#### GAAP\nGenerally Accepted Accounting Principles\n\n#### GL\ngeneral liability\n\n#### GPT\ngenerative pretrained transformer\n\n#### GWP\ngross written premium\n\n#### HHX\nHolistic Household Experience\n\n#### HQX\nHomeQuote Explorer\n\n#### HRSC\nHuman Resources Service Center\n\n#### IA\nindependent adjuster\n\n#### IAQ\nIntegrated Agency Quoting\n\n#### IBNR\nincurred but not reported\n\n#### IRV\nImmediate Response® vehicle\n\n#### ISS\nInstitutional Shareholder Services\n\n#### IVR\ninteractive voice response\n\n#### KPI\nkey performance indicator\n\n#### LAE\nloss adjustment expense\n\n#### LEP\nlifetime earned premium\n\n#### LGBT+\nLesbian, Gay, Bisexual, and Transgender Plus\n\n#### LOR\nLength of Residency\n\n#### LOTO\nlock out\u002Ftag out\n\n#### LOVO\nlength of vehicle ownership\n\n#### LRO\nlessors risk\n\n#### LUP\nlifetime underwriting profit\n\n#### Med Pay\nMedical Payments\n\n#### MILNET\nMilitary Network\n\n#### MNA\nmobile native app\n\n#### MSA\nmetropolitan statistical area\n\n#### MVR\nmotor vehicle report\n\n#### NAER\nnon-acquisition expense ratio\n\n#### NAIC\nNational Association of Insurance Commissioners\n\n#### NB\nnew business\n\n#### NCRT\nNational Catastrophe Response Team\n\n#### NEMT\nnon-emergency medical transportation\n\n#### NEW\nNetwork for Empowered Women\n\n#### NI\nnamed insured\n\n#### NLP\nnatural language processing\n\n#### NP6\nNew prospect within a six-month period\n\n#### NPS\nNet Promoter® Score\n\n#### NTOC\nNetwork Telecom Operations Center\n\n#### NWP\nnet written premium\n\n#### OE Survey\nOrganizational Effectiveness Survey\n\n#### OEM\noriginal equipment manufacturer\n\n#### OKR\nobjective and key result\n\n#### OLS\nonline service\n\n#### OLV\nonline video\n\n#### OPSS\nonline performance support system\n\n#### OWB\nOwnership Workbench\n\n#### PAAN\nProgressive African American Network\n\n#### PACMan\nProgressive Automated Claims Management\n\n#### PAE\npermanently attached equipment\n\n#### PAF\nProgressive Accident Forgiveness\n\n#### PAIT\nProduct & Acquisition Information Technology\n\n#### PCHQ\nProgressive Corporate Headquarters\n\n#### PCI\nProperty Casualty Insurers Association of America\n\n#### PD\nProperty Damage Liability Insurance\n\n#### PE\nperformance evaluation\n\n#### PGB\nProfitable Growth Bonus\n\n#### PHA\nProgressive Home Advantage®\n\n#### PIF\npolicy in force or paid in full\n\n#### PIP\nPersonal Injury Protection\n\n#### PL\nPersonal Lines\n\n#### PLAE\npaid loss adjustment expense\n\n#### PLANetA\nProgressive's Latin American NETworking Association\n\n#### PLAS\nPersonal Lines Agency Servicing\n\n#### PLE\npolicy life expectancy\n\n#### PLIS\nPersonal Lines Isolated State Team\n\n#### POLARIS\nProgressive Online Accounts Receivable Information System\n\n#### POP\nProof of Prior\n\n#### POS\npoint of sale\n\n#### POWR\nProcessing Organization Work Router\n\n#### PPA\nPost Processing Automation\n\n#### PQ\nPortfolio Quoting\n\n#### PROBILL\nProgressive Billing\n\n#### PROVE\nPolicy Retrieval & Online Verification Engine\n\n#### PTO\nPaid Time Off\n\n#### PVP\nProgressive Vehicle Protection\n\n#### PWC\npersonal watercraft\n\n#### PYL\nProtect Your Legacy\n\n#### ROCC\nReal-time Operations Command Center\n\n#### ROE\nreturn on equity\n\n#### ROI\nreturn on investment\n\n#### RSA\nroadside assistance\n\n#### RTB\nreason to believe (can also mean run the business)\n\n#### RV\nrecreational vehicle\n\n#### SAFER\nSafety and Fitness Electronic Records\n\n#### SAP\nstatutory accounting principles\n\n#### SBI\nSmall Business Insurance\n\n#### SBR\nserver-based rating\n\n#### SIU\nSpecial Investigations Unit\n\n#### SL\nSpecial Lines\n\n#### SLA\nservice level agreement\n\n#### SME\nsubject matter expert\n\n#### SNI\nsecond named insured\n\n#### SRM\nService Request Management\n\n#### SxS\nside-by-side (vehicle)\n\n#### TNC\ntransportation network company\n\n#### UBI\nusage-based insurance\n\n#### UDR\nunverifiable driving record\n\n#### UI\nuser interface\n\n#### UIM\nunderinsured motorist\n\n#### ULAE\nUnallocated Loss Adjustment Expense\n\n#### UM\nuninsured motorist\n\n#### UMBI\u002FUIM\nUninsured\u002FUnderinsured Bodily Injury\n\n#### UMPD\nUninsured Motorist Property Damage\n\n#### UX\nuser experience\n\n#### VAS\nvalue-added services\n\n#### VIN\nvehicle identification number\n\n#### VMP\nverified mileage program\n\n#### VoIP\nvoice over internet protocol\n\n#### VQAR\nVendor Quoting Agent Rates\n\n#### VTO\nVolunteer Time Off\n\n#### WBT\nweb-based training\n\n#### WFM\nWorkforce Management\n\n#### YOY\nyear over year\n\n#### YPNet\nYoung Professionals Network\n\n#### YTD\nyear to date","no-border",[],[],[],{"id":52,"prevLabel":53,"prevUrl":54,"nextLabel":55,"nextUrl":56,"borderTop":47,"__component":57},401,"Coverages","\u002Fcoverages","Glossary","\u002Fglossary","page.button-pagination",1783534011856]