Progressive Insurance | Brand Guidelines

AANet

Asian American Network

ABE

Agency Business Evaluation

ACC

automated customer communication

ACE

Advance Communications Experience

ACP

Automatic Card Payment

ACV

actual cash value

AEB

automatic emergency braking

AER

Auto Endorsed Renters

AEV

advertising equivalency value

AI

additional interest

AQAR

Agent Quoting Agent Rates

AQX

AutoQuote Explorer

ARP

Accounting Rotational Program

ASR

Annual Salary Review

AWS

Amazon Web Services

BACon

Business Auto and Contractors

BI

bodily injury

BIT

Business Insurance Team

BMT

Business market target

BOP

business owners policy

BQX

BusinessQuote Explorer

BSW

blind spot warning

BVSI

blanket vendor's single interest

C.L.U.E.

Comprehensive Loss Underwriting Exchange

CAGR

compound annual growth rate

CAIP

Commercial Automobile Insurance Procedure

CCR

claims contact representative

CCU

Central Claims Unit

CL

Commercial Lines

CLPS

Claims Learning and Performance Solutions

CLRU

Central Loss Reporting Unit

COI

certificate of insurance

CPF

cost per feature

CPM

cost per thousand

CPS

cost per sale

CPSG

Claims Performance Solutions Group

CPT

Customer Preservation Team

CQAR

Customer Quoting Agent Rates

CRA

Customer Relationship Assistant

CRE

comparison rating experience

CRG

Comparison Rating Group

CRM

Customer Relationship Management

CSMBE

Capture Services and Medical Bill Entry

CW

countrywide

DAM

digital asset management

DAWN

Disabilities Awareness Network

DEI

diversity, equity, and inclusion

DINET

DirectIT Internet Quoting

DOB

date of birth

DOI

department of insurance

DRG

direct reporting group

DSB

Deductible Savings Bank

DSR

direct sales representative

DWP

direct written premium

E&S

excess and surplus

EFT

Electronic Funds Transfer

EOP

evidence of insurance

EPS

earnings per share

ERG

Employee Resource Group

ESG

environment, social, and governance

ETB

Earned Time Benefit

ETF

exchange-traded fund

EVP

employee value proposition

FAO

ForAgentsOnly.com

FDL

foreign driver's license

FHS

For-Hire Specialty

FHT

For-Hire Transportation

FinERP

Financial Enterprise Resource Planning

FSP

Fleet & Specialty Programs

FTE

full-time equivalent or full-time employee

GAAP

Generally Accepted Accounting Principles

GL

general liability

GPT

generative pretrained transformer

GWP

gross written premium

HHX

Holistic Household Experience

HQX

HomeQuote Explorer

HRSC

Human Resources Service Center

IA

independent adjuster

IAQ

Integrated Agency Quoting

IBNR

incurred but not reported

IRV

Immediate Response® vehicle

ISS

Institutional Shareholder Services

IVR

interactive voice response

LAE

loss adjustment expense

LEP

lifetime earned premium

LGBT+

Lesbian, Gay, Bisexual, and Transgender Plus

LOR

Length of Residency

LOTO

lock out/tag out

LOVO

length of vehicle ownership

LRO

lessors risk

LUP

lifetime underwriting profit

Med Pay

Medical Payments

MILNET

Military Network

MNA

mobile native app

MSA

metropolitan statistical area

MVR

motor vehicle report

NAER

non-acquisition expense ratio

NAIC

National Association of Insurance Commissioners

NB

new business

NCRT

National Catastrophe Response Team

NEMT

non-emergency medical transportation

NEW

Network for Empowered Women

NI

named insured

NLP

natural language processing

NP6

New prospect within a six-month period

NPS

Net Promoter® Score

NTOC

Network Telecom Operations Center

NWP

net written premium

OE Survey

Organizational Effectiveness Survey

OEM

original equipment manufacturer

OKR

objective and key result

OLS

online service

OLV

online video

OPSS

online performance support system

OWB

Ownership Workbench

PAAN

Progressive African American Network

PACMan

Progressive Automated Claims Management

PAE

permanently attached equipment

PAF

Progressive Accident Forgiveness

PAIT

Product & Acquisition Information Technology

PCHQ

Progressive Corporate Headquarters

PCI

Property Casualty Insurers Association of America

PD

Property Damage Liability Insurance

PE

performance evaluation

PGB

Profitable Growth Bonus

PHA

Progressive Home Advantage®

PIF

policy in force or paid in full

PIP

Personal Injury Protection

PL

Personal Lines

PLAE

paid loss adjustment expense

PLANetA

Progressive's Latin American NETworking Association

PLAS

Personal Lines Agency Servicing

PLE

policy life expectancy

PLIS

Personal Lines Isolated State Team

POLARIS

Progressive Online Accounts Receivable Information System

POP

Proof of Prior

POS

point of sale

POWR

Processing Organization Work Router

PPA

Post Processing Automation

PQ

Portfolio Quoting

PROBILL

Progressive Billing

PROVE

Policy Retrieval & Online Verification Engine

PTO

Paid Time Off

PVP

Progressive Vehicle Protection

PWC

personal watercraft

PYL

Protect Your Legacy

ROCC

Real-time Operations Command Center

ROE

return on equity

ROI

return on investment

RSA

roadside assistance

RTB

reason to believe (can also mean run the business)

RV

recreational vehicle

SAFER

Safety and Fitness Electronic Records

SAP

statutory accounting principles

SBI

Small Business Insurance

SBR

server-based rating

SIU

Special Investigations Unit

SL

Special Lines

SLA

service level agreement

SME

subject matter expert

SNI

second named insured

SRM

Service Request Management

SxS

side-by-side (vehicle)

UBI

usage-based insurance

UDR

unverifiable driving record

UI

user interface

UIM

underinsured motorist

ULAE

Unallocated Loss Adjustment Expense

UM

uninsured motorist

UMBI/UIM

Uninsured/Underinsured Bodily Injury

UMPD

Uninsured Motorist Property Damage

UX

user experience

VAS

value-added services

VIN

vehicle indentification number

VMP

verified mileage program

VoIP

voice over internet protocol

VQAR

Vendor Quoting Agent Rates

VTO

Volunteer Time Off

WFM

Workforce Management

YOY

year over year

YPNet

Young Professionals Network

YTD

year to date