Progressive Insurance | Brand Guidelines

ESG

environment, social, and governance

ETB

Earned Time Benefit

ETF

exchange-traded fund

EVP

employee value proposition

FAO

ForAgentsOnly.com

FDL

foreign driver's license

FHS

For-Hire Specialty

FHT

For-Hire Transportation

FinERP

Financial Enterprise Resource Planning

FSP

Fleet & Specialty Programs

FTE

full-time equivalent or full-time employee

GAAP

Generally Accepted Accounting Principles

GL

general liability

GPT

generative pretrained transformer

GWP

gross written premium

HHX

Holistic Household Experience

HQX

HomeQuote Explorer

HRSC

Human Resources Service Center

IA

independent adjuster

IAQ

Integrated Agency Quoting

IBNR

incurred but not reported

IRV

Immediate Response® vehicle

ISS

Institutional Shareholder Services

IVR

interactive voice response

KPI

key performance indicator

LAE

loss adjustment expense

LEP

lifetime earned premium

LGBT+

Lesbian, Gay, Bisexual, and Transgender Plus

LOR

Length of Residency

LOTO

lock out/tag out

LOVO

length of vehicle ownership

LRO

lessors risk

LUP

lifetime underwriting profit

Med Pay

Medical Payments

MILNET

Military Network

MNA

mobile native app

MSA

metropolitan statistical area

MVR

motor vehicle report

NAER

non-acquisition expense ratio

NAIC

National Association of Insurance Commissioners

NB

new business

NCRT

National Catastrophe Response Team

NEMT

non-emergency medical transportation

NEW

Network for Empowered Women

NI

named insured

NLP

natural language processing

NP6

New prospect within a six-month period

NPS

Net Promoter® Score

NTOC

Network Telecom Operations Center

NWP

net written premium

OE Survey

Organizational Effectiveness Survey

OEM

original equipment manufacturer

OKR

objective and key result

OLS

online service

OLV

online video

OPSS

online performance support system

OWB

Ownership Workbench

PAAN

Progressive African American Network

PACMan

Progressive Automated Claims Management

PAE

permanently attached equipment

PAF

Progressive Accident Forgiveness

PAIT

Product & Acquisition Information Technology

PCHQ

Progressive Corporate Headquarters

PCI

Property Casualty Insurers Association of America

PD

Property Damage Liability Insurance

PE

performance evaluation

PGB

Profitable Growth Bonus

PHA

Progressive Home Advantage®

PIF

policy in force or paid in full

PIP

Personal Injury Protection

PL

Personal Lines

PLAE

paid loss adjustment expense

PLANetA

Progressive's Latin American NETworking Association

PLAS

Personal Lines Agency Servicing

PLE

policy life expectancy

PLIS

Personal Lines Isolated State Team

POLARIS

Progressive Online Accounts Receivable Information System

POP

Proof of Prior

POS

point of sale

POWR

Processing Organization Work Router

PPA

Post Processing Automation

PQ

Portfolio Quoting

PROBILL

Progressive Billing

PROVE

Policy Retrieval & Online Verification Engine

PTO

Paid Time Off

PVP

Progressive Vehicle Protection

PWC

personal watercraft

PYL

Protect Your Legacy

ROCC

Real-time Operations Command Center

ROE

return on equity

ROI

return on investment

RSA

roadside assistance

RTB

reason to believe (can also mean run the business)

RV

recreational vehicle

SAFER

Safety and Fitness Electronic Records

SAP

statutory accounting principles

SBI

Small Business Insurance

SBR

server-based rating

SIU

Special Investigations Unit

SL

Special Lines

SLA

service level agreement

SME

subject matter expert

SNI

second named insured

SRM

Service Request Management

SxS

side-by-side (vehicle)

TNC

transportation network company

UBI

usage-based insurance

UDR

unverifiable driving record

UI

user interface

UIM

underinsured motorist

ULAE

Unallocated Loss Adjustment Expense

UM

uninsured motorist

UMBI/UIM

Uninsured/Underinsured Bodily Injury

UMPD

Uninsured Motorist Property Damage

UX

user experience

VAS

value-added services

VIN

vehicle identification number

VMP

verified mileage program

VoIP

voice over internet protocol

VQAR

Vendor Quoting Agent Rates

VTO

Volunteer Time Off

WBT

web-based training

WFM

Workforce Management

YOY

year over year

YPNet

Young Professionals Network

YTD

year to date